Keep your place from reception to pharmacy
Some visits are not one stop. Move someone from reception to the doctor to the pharmacy and they keep a fair position at every stage — without re-joining a line.
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Multi-stage journeys
A journey is a service with more than one stop. You define the stages once; each visitor moves through them, and at every stage they are placed fairly against the people already waiting there. The visitor sees one tracking link for the whole visit rather than a new number at every desk.
Step by step
Describe the stops
Reception → consultation → pharmacy, or check-in → service → payment. Whatever your visit actually looks like.
Move people forward
When you finish with someone, send them on. They appear in the next stage's line automatically.
Fairness travels with them
At each stage they are ordered by the same engine, so moving forward never means going to the back of a fresh queue.
One link the whole way
The visitor keeps the same tracking link and sees which stage they are at.
One visit, not three queues
The usual workaround is a separate queue per desk, which means the customer takes a new ticket at every stop and any wait they have already served counts for nothing. Journeys treat the visit as one thing, which is both fairer and far less to explain at the counter.
The rest of the product
Live queue & console
The console your team lives in. It shows who is waiting, who is next and who is over their wait — and serving the next person is a single tap.
Read moreLobby TV & screens
Pair any TV, tablet or spare monitor to show the live line and who is being served. Setup is a code on your phone, not a URL typed with a TV remote.
Read moreAppointments + walk-ins
Light appointments that check in to the same queue as walk-ins. No separate calendar app, no double-booking, no argument about who was here first.
Read moreCommon questions
Do I have to use journeys?
No. If your service is one stop, a single line is simpler and that is the default.
Can different stages be in different rooms?
Yes — each stage is served from the same console, and a screen can be paired per area.
What if someone needs to skip a stage?
You can move them to whichever stage is right; the journey describes the normal path, not a locked track.