The busiest day costs the same as the quietest
Almost every queue product charges you to tell a customer it is their turn. So the better your day goes, the bigger the bill. turnda calls people back with a live web page instead of a paid message — which costs nothing per person, at any volume, in any country.
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Four ways a message meter is written
It is rarely called a meter. On a pricing page it looks like a generous allowance, a credit balance or a feature on a better plan. All four have the same effect: growth costs you twice.
An allowance, then a fee
A few thousand messages are included and each one after that is charged. The overage lands in your busiest month, which is the month you least expected an extra invoice.
Message credits you buy up front
You top up a balance. It runs out mid-rush, and somebody has to notice and buy more before anyone gets called.
Notifications only on a higher tier
The feature exists, but the plan that carries enough of it costs several times the entry price you were quoted.
Per-country message pricing
The same message costs a business very different amounts depending on where the customer is — more than tenfold between the cheapest and most expensive markets. That is priced into someone's bill, and it is not the vendor's.
Put your own numbers against any of them on the cost page.
The call-back is a web page, not a message
When someone joins your line they get a link. It shows their place, and it updates itself. When they are nearly up, the page tells them. When it is their turn, the page tells them that too.
Nobody is charged for that, because nothing was sent through a phone network. It is the same page, refreshing. Ten customers or ten thousand, the cost to us is the kind of number that does not survive rounding — which is why we can promise it will never appear on your invoice.
WhatsApp rides alongside, and it is free for a different reason. WhatsApp updates only go out inside the free 24-hour window your customer's own message opens, so they carry no per-message rate in any country. If that window has closed, turnda skips the WhatsApp update rather than paying to send it — and the customer still has the live tracking link they were given when they joined.
There is no SMS in turnda at all. That is a deliberate decision rather than a gap. Text messages are the thing this whole category meters, and leaving them out is what makes a flat price honest.
The obvious ones
How can calling people back be free?
Because it is not a message. When someone joins, they get a live web page showing their place in the line. When it is their turn, that page changes. Serving a web page costs a fraction of a cent whether it happens ten times a day or ten thousand, so there is no meter to pass on to you.
What does WhatsApp cost me?
Nothing extra, and nothing per message. WhatsApp updates only go out inside the free 24-hour window your customer's own message opens, so they carry no per-message rate in any country. If that window has closed, turnda skips the WhatsApp update rather than paying to send it, and the customer still has the live tracking link they were given when they joined.
Do you send SMS?
No. SMS is deliberately not part of the product, and that is a large part of why calling people back costs nothing per customer. Text messages are the thing being metered everywhere else in this category.
So what is the catch?
There is no free tier — that is the honest trade. It is $44 per location per month with a 30-day trial and a card upfront. One price, and nothing that grows with how busy you are.
What happens on my busiest day of the year?
The same thing that happens on your quietest. There is no cap on visitors, no cap on call-backs, no overage line and nothing to top up. That is the entire point of pricing it this way.
One price. No meter.
$44 per location per month — call back as many people as you like, on your busiest day of the year.
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